FAQ
Frequently Asked Questions Manual
What can I expect from MUTEK MX?
You can expect the unexpected at MUTEK MX. It's several days full of exciting activities to explore the most innovative aspects of digital art and multimedia creativity.
Since 2003, MUTEK MX has presented immersive experiences, futuristic music, cutting-edge audiovisuals and artists who are setting the pace with technological means in Mexico and around the world, with a proposal that has made it the most important innovation festival in Latin America.
What is the location of the event?
MUTEK MX is a multi-format experience that takes place every year in different venues in emblematic spaces in Mexico City. Check out each of the locations in our Program section.
What objects are and are not allowed?
We recommend that you read this section carefully to inform yourself about it.
How much is the ticket?
Ticket prices vary depending on the type of ticket and the number of events included. Check out our box office at the button.
IMPORTANT: prices do not include charges.
What is the official ticket office of the event?
Official tickets for MUTEK can only be purchased through Boletomóvil.
Boletomóvil does not have a physical box office.
If tickets are still available, they will be sold at the venues' box offices on the days of the events
Can the ticket be exchanged or returned if I cannot attend?
Due to our company policy, we do not make changes or refunds of tickets. In any case, we have something for you: give your ticket to a friend or family member and let them enjoy the Festival in your place.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It's as easy as clicking "Transfer" on your ticket in the Boletomóvil app. Contact Boletomóvil for additional help. Be sure to include your ticket order number.
Is my ticket valid for another day?
Tickets are purchased for a specific time slot. The time that appears on the ticket is an ORIENTATIVE TIME in order to optimize access to the event and organize the influx of public.
We cannot guarantee access to the event outside the hours indicated on the ticket when the capacity of the subsequent sessions is full. The ticket is NOT valid for another day.
What are the COVID safety measures?
The experience complies with the regulations in force in the Republic for the management of COVID-19.
Is there accessibility for people with disabilities?
All enclosures are accessible to people with reduced mobility, wheelchairs and strollers.
What are the age requirements?
Digi Lab, and in general our open-access programs, allow children to enter in the company of an adult.
A/Visions, Nocturne and Closing are activities only for adults with official ID.
Is there parking availability?
Each location has its own spaces and is independent from the management of MUTEK MX. We suggest you check with each location to see the availability of parking for cars, bicycles and/or e-mobility vehicles.
Or, if applicable, we suggest you arrive by public transport or carpool.
